Frequently Asked Questions
Reservations & Check-In
What time is check-in and check-out?
Check-in is after 4:00 PM and check-out is before 11:00 AM.
What is your cancellation and date change policy?
Please review our Cancellation & Date Change Policy for complete information about cancellations, refunds, and changing reservation dates.
Do you have a front desk and how do I check in?
No, we do not have a front desk. Basecamp Lodge offers contactless check-in and check-out. Your check-in details and cabin access information will be sent to you prior to arrival via the online travel agency you booked with or by email and text message if you booked directly.
Is parking available?
Yes, complimentary on-site parking is available for lodge guests.
Can I bring additional guests to the property?
Only registered guests are permitted on the property. Parties, events, and unregistered guests are not allowed with individual cabin reservations.
Can I reserve the entire lodge?
Yes. Basecamp Lodge is available for full-property group buyouts. Visit our Group Buyouts page for more information.
Cabin Amenities
Do you have Wi-Fi?
Yes, complimentary high-speed Wi-Fi with speeds up to 500 Mbps is available to all guests.
Do the cabins have heating and air conditioning?
Yes, our cabins have heating and air conditioning.
Do you provide linens, towels, and daily housekeeping?
Yes, bed linens and bath towels are provided. Our cabins are professionally cleaned and prepared prior to each guest’s stay; however, we do not provide daily housekeeping, mid-stay cleaning, or towel replacement.
Please hang your towels to dry and reuse them throughout your stay. If needed, guests are welcome to wash towels and linens in our complimentary guest laundry room, located in the courtyard. Detergent and dryer sheets are provided.
Each cabin also has a broom and basic cleaning supplies for tidying up during your stay. Cabins 1–8 also have a vacuum available in the cabin.
Are toiletries provided?
Yes. We provide basic bath toiletries, including shampoo, conditioner, and body wash. Personal care items such as toothbrushes and toothpaste are not provided.
Is coffee provided?
Yes, we provide coffee along with basic coffee supplies.
What’s included in the kitchens?
All cabins have kitchens equipped with a kitchen sink, stovetop, refrigerator/freezer, microwave, toaster, electric kettle, drip coffee maker, pots, pans, cooking utensils, cups, mugs, wine glasses, plates, bowls, silverware, and a wine opener.
Cabins 1–8 also have ovens. Cabins 9 and 10 do not have ovens.
Do you have indoor fireplaces?
Yes. Cabins 2 and 4 have wood-burning fireplaces, and Cabin 8 has a wood-burning stove. Guests should bring their own firewood or can purchase it locally at Ray’s Food Place.
Do you have a guest laundry room?
Yes. Our complimentary guest laundry room is located in the courtyard—just look for the marked door. Detergent and dryer sheets are provided for your convenience.
Property Amenities & Policies
Do you allow pets?
No, we do not allow pets at our property.
Do you have outdoor grills?
Yes. We have two propane grills available for guest use.
Do you have outdoor fire pits?
No. We do not have outdoor fire pits, and guests may not bring their own. Due to county regulations, outdoor fires are not permitted at the lodge.
Do you have a pool or hot tub?
No, we do not have a pool or hot tub.
Do you have EV charging stations?
No. We do not have EV charging stations, and guests may not use extension cords or lodge electrical outlets to charge electric vehicles.
Is smoking or vaping allowed?
No. Smoking and vaping are not permitted anywhere at Basecamp Lodge, including inside the cabins and throughout the property.
What are your quiet hours?
Quiet hours are from 10:00 PM to 7:00 AM. We ask guests to be considerate of other guests and our neighbors during their stay.
Can I have a party or event at the lodge?
Parties and events are not permitted with individual cabin reservations. For larger groups interested in reserving the entire property, please visit our Group Buyouts page.
Location & Winter Travel
Where is Basecamp Lodge located?
Basecamp Lodge is located in Mt. Shasta, California, with convenient access to downtown Mt. Shasta and the area's outdoor recreation. The lodge is adjacent to the Gateway Trailhead and is conveniently located for access to Mt. Shasta, Bunny Flat, hiking, mountain biking, skiing, and other outdoor activities.
What are the road conditions like getting to Basecamp Lodge?
There is a paved road all the way to Basecamp Lodge, with no dirt or gravel road driving required. During winter, snow and icy conditions are possible, so we recommend checking the California Department of Transportation (Caltrans) QuickMap before traveling. Guests are responsible for ensuring their vehicles are appropriately equipped for current conditions and any chain-control requirements.
How do you handle snow removal?
The City of Mt. Shasta clears public roads, our parking lots are plowed, and walkways are shoveled. We also provide shovels and ice melt for guest use.